User hereinafter referred to as (“You”) and Traform Travel Technologies India Private Limited hereinafter referred to as (“traform”). traform is owner and operator of www.traform.com (“the Website”), traform’s Mobile Application for on demand home services (“traform App”),collectively, including all content provided by traform through the traform App and the Website “traform Service”
Traform will never share your personal information with any third party. In a rare scenario where such sharing is mandated, Traform will seek written permission before sharing the information with a third party.
Personally Identifiable Information like name(s) and contact details which may include e-mail address or contact number(s), password etc.
Transactional Information like financial information such as Bank account or credit card or debit card or other payment instrument details etc.
Booking information which includes information about the travel, bookings, co-passengers, travel preferences etc.
Other information that may be requested or gathered while you visit, access or use the Site.
What is this information used for?
To conduct bookings, ticketing and payment transactions for the services available on the Site;
To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
Website traffic analysis
To administer a contest, promotion, survey or other site feature
To send emails, SMS and other communications for providing services, responding to inquiries, and/or other requests or questions.
To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
Automatic Logging of Session Data
Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.
Traform strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.
You can file a grievance / share feedback if you are disappointed with the services rendered by Traform or any other issues. You can give your grievance / feedback through email or snail mail.
In order to make Traform redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
If you are not satisfied (after a period of 10 days from the date of writing to email@example.com), please write to: